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Practical Guide: Business Value & Social Performance Approach

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Why Social Performance is Your Next Business Advantage

Social challenges, including economic inequality, disparities in health and education, and the climate crisis, impact businesses, economies, and societies worldwide.

The BCTI Flagship Report highlights stark inequalities—the richest 10% hold over 75% of global wealth, while the poorest 50% own just 2%. Rapid technological advancements further introduce both risks and opportunities.

Many companies overlook the business value of strong social performance due to a lack of vision and insights. Meanwhile, growing regulatory and societal pressures demand transparency on social impact.

To stay competitive, businesses must understand their social risks and opportunities and leverage data-driven strategies to enhance decision-making, performance, and long-term resilience.

The approach outlines five key steps:

  1. Identify & Prioritize: Understand and prioritize key social issues relevant to your business.
  2. Measure & Quantify: Use data to assess social performance and link it to business value.
  3. Analyze & Value: Determine how social factors influence financial performance and business resilience.
  4. Act & Improve: Implement strategies to enhance social outcomes and business competitiveness.
  5. Report & Engage: Transparently communicate progress and drive meaningful stakeholder engagement.

By following these steps, companies can better integrate social performance into their decision-making processes, which will improve sustainability and business success.

This approach connects business activities to their impacts, risks, and opportunities (IROs), demonstrating how they influence social impact and business performance. Double materiality helps companies align their social impact with strategic business goals, enabling better prioritization and decision-making. It also leverages existing IROs data, allowing businesses to maximize social and financial value efficiently.

"As Unilever, our size and scale come with a responsibility and a significant opportunity to have a possible impact on people. We are firmly committed to promoting human rights and improving livelihoods across our value chain. By identifying the biggest risks, opportunities and impacts for the people in our value chain, we are able to improve their living standards while also strengthening our business success and resilience"

Unilever

Recommendations & Lessons

  1. Define Your Social Sustainability Ambition – Set clear social sustainability goals aligned with your company’s values and business targets to ensure proper budgeting and organizational support.
  2. Develop a Clear Social Performance Strategy – Identify key social focus areas where your business can lead and create impact, ensuring strategic clarity for decision-making and long-term success.
  3. Embrace the Journey – No matter where your company stands, taking the first step in assessing social sustainability is crucial for building a strong foundation and driving meaningful action.